Managing extracted knowledge from big social media data for business decision making

SummaryExamining the particular value of each platform for big data would be difficult because of the variety of social media forms and sizes. Using social media to objectively and subjectively analyze large groups of individuals makes it the most effective tool for this task. There are numerous sources of big data within the organization. Social media can be identified by the interaction and communication it facilitates. Utilizing social media has become a daily occurrence in modern society. In addition, this frequent use generates data demonstrating the importance of researching the relationship between big data and social media. It is because so many internet users are also active on social media. We conducted a systematic literature review (SLR) to identify 42 articles published between 2018 and 2022 that examined the significance of big data in social media and upcoming issues in this field. We also discuss the potential benefits of utilizing big data in social media. Our analysis discovered open problems and future challenges, such as high‐quality data, information accessibility, speed, natural language processing (NLP), and enhancing prediction approaches. As proven by our investigations of evaluation metrics for big data in social media, the distribution reveals that 24% is related to data‐trace, 12% is related to execution time, 21% to accuracy, 6% to cost, 10% to recall, 11% to precision, 11% to F1‐score, and 5% run time complexity.

Focused on the mathematical foundations of social media analysis, Graph-Based Social Media Analysis provides a comprehensive introduction to the use of graph analysis in the study of social and digital media. It addresses an important scientific and technological challenge, namely the confluence of graph analysis and network theory with linear algebra, digital media, machine learning, big data analysis, and signal processing. Supplying an overview of graph-based social media analysis, the book provides readers with a clear understanding of social media structure. It uses graph theory, particularly the algebraic description and analysis of graphs, in social media studies. The book emphasizes the big data aspects of social and digital media. It presents various approaches to storing vast amounts of data online and retrieving that data in real-time. It demystifies complex social media phenomena, such as information diffusion, marketing and recommendation systems in social media, and evolving systems. It also covers emerging trends, such as big data analysis and social media evolution. Describing how to conduct proper analysis of the social and digital media markets, the book provides insights into processing, storing, and visualizing big social media data and social graphs. It includes coverage of graphs in social and digital media, graph and hyper-graph fundamentals, mathematical foundations coming from linear algebra, algebraic graph analysis, graph clustering, community detection, graph matching, web search based on ranking, label propagation and diffusion in social media, graph-based pattern recognition and machine learning, graph-based pattern classification and dimensionality reduction, and much more. This book is an ideal reference for scientists and engineers working in social media and digital media production and distribution. It is also suitable for use as a textbook in undergraduate or graduate courses on digital media, social media, or social networks.

Lists and Social MediaLists have long been an ordering mechanism for computer-mediated social interaction. While far from being the first such mechanism, blogrolls offered an opportunity for bloggers to provide a list of their peers; the present generation of social media environments similarly provide lists of friends and followers. Where blogrolls and other earlier lists may have been user-generated, the social media lists of today are more likely to have been produced by the platforms themselves, and are of intrinsic value to the platform providers at least as much as to the users themselves; both Facebook and Twitter have highlighted the importance of their respective “social graphs” (their databases of user connections) as fundamental elements of their fledgling business models. This represents what Mejias describes as “nodocentrism,” which “renders all human interaction in terms of network dynamics (not just any network, but a digital network with a profit-driven infrastructure).”The communicative content of social media spaces is also frequently rendered in the form of lists. Famously, blogs are defined in the first place by their reverse-chronological listing of posts (Walker Rettberg), but the same is true for current social media platforms: Twitter, Facebook, and other social media platforms are inherently centred around an infinite, constantly updated and extended list of posts made by individual users and their connections.The concept of the list implies a certain degree of order, and the orderliness of content lists as provided through the latest generation of centralised social media platforms has also led to the development of more comprehensive and powerful, commercial as well as scholarly, research approaches to the study of social media. Using the example of Twitter, this article discusses the challenges of such “big data” research as it draws on the content lists provided by proprietary social media platforms.Twitter Archives for ResearchTwitter is a particularly useful source of social media data: using the Twitter API (the Application Programming Interface, which provides structured access to communication data in standardised formats) it is possible, with a little effort and sufficient technical resources, for researchers to gather very large archives of public tweets concerned with a particular topic, theme or event. Essentially, the API delivers very long lists of hundreds, thousands, or millions of tweets, and metadata about those tweets; such data can then be sliced, diced and visualised in a wide range of ways, in order to understand the dynamics of social media communication. Such research is frequently oriented around pre-existing research questions, but is typically conducted at unprecedented scale. The projects of media and communication researchers such as Papacharissi and de Fatima Oliveira, Wood and Baughman, or Lotan, et al.—to name just a handful of recent examples—rely fundamentally on Twitter datasets which now routinely comprise millions of tweets and associated metadata, collected according to a wide range of criteria. What is common to all such cases, however, is the need to make new methodological choices in the processing and analysis of such large datasets on mediated social interaction.Our own work is broadly concerned with understanding the role of social media in the contemporary media ecology, with a focus on the formation and dynamics of interest- and issues-based publics. We have mined and analysed large archives of Twitter data to understand contemporary crisis communication (Bruns et al), the role of social media in elections (Burgess and Bruns), and the nature of contemporary audience engagement with television entertainment and news media (Harrington, Highfield, and Bruns). Using a custom installation of the open source Twitter archiving tool yourTwapperkeeper, we capture and archive all the available tweets (and their associated metadata) containing a specified keyword (like “Olympics” or “dubstep”), name (Gillard, Bieber, Obama) or hashtag (#ausvotes, #royalwedding, #qldfloods). In their simplest form, such Twitter archives are commonly stored as delimited (e.g. comma- or tab-separated) text files, with each of the following values in a separate column: text: contents of the tweet itself, in 140 characters or less to_user_id: numerical ID of the tweet recipient (for @replies) from_user: screen name of the tweet sender id: numerical ID of the tweet itself from_user_id: numerical ID of the tweet sender iso_language_code: code (e.g. en, de, fr, ...) of the sender’s default language source: client software used to tweet (e.g. Web, Tweetdeck, ...) profile_image_url: URL of the tweet sender’s profile picture geo_type: format of the sender’s geographical coordinates geo_coordinates_0: first element of the geographical coordinates geo_coordinates_1: second element of the geographical coordinates created_at: tweet timestamp in human-readable format time: tweet timestamp as a numerical Unix timestampIn order to process the data, we typically run a number of our own scripts (written in the programming language Gawk) which manipulate or filter the records in various ways, and apply a series of temporal, qualitative and categorical metrics to the data, enabling us to discern patterns of activity over time, as well as to identify topics and themes, key actors, and the relations among them; in some circumstances we may also undertake further processes of filtering and close textual analysis of the content of the tweets. Network analysis (of the relationships among actors in a discussion; or among key themes) is undertaken using the open source application Gephi. While a detailed methodological discussion is beyond the scope of this article, further details and examples of our methods and tools for data analysis and visualisation, including copies of our Gawk scripts, are available on our comprehensive project website, Mapping Online Publics.In this article, we reflect on the technical, epistemological and political challenges of such uses of large-scale Twitter archives within media and communication studies research, positioning this work in the context of the phenomenon that Lev Manovich has called “big social data.” In doing so, we recognise that our empirical work on Twitter is concerned with a complex research site that is itself shaped by a complex range of human and non-human actors, within a dynamic, indeed volatile media ecology (Fuller), and using data collection and analysis methods that are in themselves deeply embedded in this ecology. “Big Social Data”As Manovich’s term implies, the Big Data paradigm has recently arrived in media, communication and cultural studies—significantly later than it did in the hard sciences, in more traditionally computational branches of social science, and perhaps even in the first wave of digital humanities research (which largely applied computational methods to pre-existing, historical “big data” corpora)—and this shift has been provoked in large part by the dramatic quantitative growth and apparently increased cultural importance of social media—hence, “big social data.” As Manovich puts it: For the first time, we can follow [the] imaginations, opinions, ideas, and feelings of hundreds of millions of people. We can see the images and the videos they create and comment on, monitor the conversations they are engaged in, read their blog posts and tweets, navigate their maps, listen to their track lists, and follow their trajectories in physical space. (Manovich 461) This moment has arrived in media, communication and cultural studies because of the increased scale of social media participation and the textual traces that this participation leaves behind—allowing researchers, equipped with digital tools and methods, to “study social and cultural processes and dynamics in new ways” (Manovich 461). However, and crucially for our purposes in this article, many of these scholarly possibilities would remain latent if it were not for the widespread availability of Open APIs for social software (including social media) platforms. APIs are technical specifications of how one software application should access another, thereby allowing the embedding or cross-publishing of social content across Websites (so that your tweets can appear in your Facebook timeline, for example), or allowing third-party developers to build additional applications on social media platforms (like the Twitter user ranking service Klout), while also allowing platform owners to impose de facto regulation on such third-party uses via the same code. While platform providers do not necessarily have scholarship in mind, the data access affordances of APIs are also available for research purposes. As Manovich notes, until very recently almost all truly “big data” approaches to social media research had been undertaken by computer scientists (464). But as part of a broader “computational turn” in the digital humanities (Berry), and because of the increased availability to non-specialists of data access and analysis tools, media, communication and cultural studies scholars are beginning to catch up. Many of the new, large-scale research projects examining the societal uses and impacts of social media—including our own—which have been initiated by various media, communication, and cultural studies research leaders around the world have begun their work by taking stock of, and often substantially extending through new development, the range of available tools and methods for data analysis. The research infrastructure developed by such projects, therefore, now reflects their own disciplinary backgrounds at least as much as it does the fundamental principles of computer science. In turn, such new and often experimental tools and methods necessarily also provoke new epistemological and methodological challenges. The Twitter API and Twitter ArchivesThe Open

Social media contributes much to big data. Among the 4V characteristics of big data, this article focuses on investigating the in big social media data. Social media variety mainly concerns with the heterogeneous user behaviors in differenet social media networks. Understanding into social emdia variety plays important roles in insightful social media analysis and comprehensive social media applications. Social meida is typically generated from user and desinged for user services. We propose to explore social media variety by investigating the overlapped users between different social media networks. Two problems are discussed: (1) cross-network user modeling, where the scattered user behaviors are integrated for complete user modeling and personalized service development; (2) heterogeneous knowledge association, where the overlapped users serve as bridge to mine the cross-network knowledge association and applied in social media collaborative applications.

Background: As the use of social media creates huge amounts of data, the need for big data analysis has to synthesize the information and determine which actions is generated. Online communication channels such as Facebook, Twitter, Instagram etc provide a wealth of passively collected data that may be mined for public health purposes such as health surveillance, health crisis management, and last but not least health promotion and education. Objective: We explore international bibliography on the potential role and perceptive of use for social media as a big data source for public health purposes. Method: Systematic literature review. Data extraction and synthesis was performed with the use of thematic analysis. Results: Examples of those currently collecting and analyzing big data from generated social content include scientists who are working with the Centers for Disease Control and Prevention to track the spread of flu by analyzing what user searches, and the World Health Organization is working on disaster management relief. But what exactly do we do with this big social media data? We can track real-time trends and understand them quicker through the platforms and processing services. By processing this big social media data, it is possible to determine specific patterns in conversation topics, users behaviors, overall trends and influencers, sociodemographic characteristics, lifestyle behaviors, and social and cultural constructs. Conclusion: The key to fostering big data and social media converge is process and analyze the right data that may be mined for purposes of public health, so as to provide strategic insights for planning, execution and measurement of effective and efficient public health interventions. In this effort, political, economic and legal obstacles need to be seriously considered.

Big social data and digital technologies create tremendous opportunities but raise questions and concerns on ethical data usage and sharing. Moreover, big social data plays a vital role in Thailand's 20‐year national strategy to turn Thailand into a developed nation by 2037, especially on security and human capital development strategies. Nonetheless, the progress in big social data must go hand‐in‐hand with ethical standards. To date, there are no universal ethical criteria for big social data sharing and governance. This study investigates the ethical issues of big data in social media. It maps big social data to workable ethical theories. The model of big social data sharing factors was proposed. Using Thailand as a case study, the exploratory study examined the digital behaviors and moral perceptions of the millennials' big social data sharing through 71 in‐depth interviews. The results revealed a strong pattern toward “ethical consequentialism” among the Thai millennials. Examining these findings fosters the formation of big social data ethics from the views of the data generators. This study has attempted to contribute to scholarship in the growing body of work on appropriate ethical guidelines for big social data sharing and help Thailand achieve its national strategy.

Society 2.0; with the help of recent advancements in the internet and web 2.0 technology, makes the social media-based platform the most popular source for big data research. Big Data Analytics contributes by adjusting, analyzing, and forecasting insightful recommendations from this huge source of noisy & mostly unstructured “Big Social Data”. We present 10 mostly used big data analytics in the working domain of social media-based platforms. Different popular techniques or algorithms related to each big data analytic are also listed in this study. We show that “Text Analytics” is the most popular big data analytics in social media data analysis. Through this research, we try to explain the 10 Bigs of big data and introduce the “Sunflower Model of Big Data”. We also explain the reason why the social media-based platform is so significant and popular source of big data by analyzing the most recent statistics. This study will be a handful for all other researchers who want to work with big data in social media and in advance; make their work easy for selecting the best big data analytics method suitable for their research work.

BackgroundLittle cigar and cigarillo use is becoming more prevalent in the United States and elsewhere, with implications for public health. As little cigar and cigarillo use grows in popularity, big social media data (eg, Instagram, Google Web Search, Twitter) can be used to capture and document the context in which individuals use, and are marketed, these tobacco products. Big social media data may allow people to organically demonstrate how and why they use little cigars and cigarillos, unprimed by a researcher, without instrument bias and at low costs.ObjectiveThis study characterized Swisher (the most popular brand of cigars in the United States, controlling over 75% of the market share) little cigar- and cigarillo-related posts on Instagram to inform the design of tobacco education campaigns and the development of future tobacco control efforts, and to demonstrate the utility in using big social media data in understanding health behaviors.MethodsWe collected images from Instagram, an image-based social media app allowing users to capture, customize, and post photos on the Internet with over 400 million active users. Inclusion criteria for this study consisted of an Instagram post with the hashtag “#swisher”. We established rules for coding themes of images.ResultsOf 1967 images collected, 486 (24.71%) were marijuana related, 348 (17.69%) were of tobacco products or promotional material, 324 (16.47%) showed individuals smoking, 225 (11.44%) were memes, and 584 (29.69%) were classified as other (eg, selfies, food, sexually explicit images). Of the marijuana-related images, 157/486 (32.3%) contained a Swisher wrapper, indicating that a Swisher product was used in blunt making, which involves hollowing out a cigar and refilling it with marijuana.ConclusionsImages from Instagram may be used to complement and extend the study of health behaviors including tobacco use. Images may be as valuable as, or more valuable than, words from other social media platforms alone. Posts on Instagram showing Swisher products, including blunt making, could add to the normalization of little cigar and cigarillo use and is an area of future research. Tobacco control researchers should design social media campaigns to combat smoking imagery found on popular sites such as Instagram.

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Recent decades have witnessed an increased growth in data generated by information, communication, and technological systems, giving birth to the ‘Big Data’ paradigm. Despite the profusion of raw data being captured by social media platforms, Big Data require specialized skills to parse and analyze — and even with the requisite skills, social media data are not readily available to download. Thus, the Big Data paradigm has not produced a coincidental explosion of research opportunities for the typical scholar. The promising world of unprecedented precision and predictive accuracy that Big Data conjure remains out of reach for most communication and technology researchers, a problem that traditional platforms, namely mass media, did not present. In this paper, we evaluate the system architecture that supports the storage and retrieval of big social data, distinguishing between overt and covert data types, and how both the cost and control of social media data limit opportunities for research. Ultimately, we illuminate a curious but growing ‘scholarly divide’ between researchers with the technical know-how, funding, or institutional connections to extract big social data and the mass of researchers who merely hear big social data invoked as the latest, exciting trend in unattainable scholarship.

Well beyond Internet Studies itself, but arguably led by it to a considerable extent, there has been a turn towards computational methods in the study of social and communicative phenomena at large scale. This “computational turn” has commonly been described as a turn towards “big data” or, more specifically, towards “big social data,” and it continues to drive the development of new research methodologies, approaches, and tools. Internet Studies has been an advocate of “big data” approaches, because the field connects several core disciplines that use “big data” methods – media, communication and cultural studies, the social sciences, and computer science. Equally, the major objects of research in Internet Studies – including platforms, search engines, mobile apps and devices, and Internet technologies and networks themselves – are key sources of “big data” on user interests, attitudes, and activities. Proponents of such approaches suggest that it is becoming possible to “study society with the Internet,” while others ask critical questions about which observations are privileged and which are discounted as the logic of “big data” influences research agendas. The early development and application of “big social data” research methods in Internet Studies, as well as critical interrogations of such approaches, focused especially on research into Twitter as a global social media platform. This is largely due to Twitter’s (initially) highly accessible application programming interface (API), which enabled the development of powerful research methods and the promise of large, sometimes real-time, datasets tracing patterns of user activity around specific themes and topics on the platform, as well as, by proxy, in wider society. Twitter’s tightening of API access serves as a reminder of the precarious nature of “big social data” research drawing on proprietary datasets, just as concerns about the use of social media data for the social profiling of individual users raise questions about research ethics and user privacy. The growing body of “big data” research drawing on Twitter as a data source has paradoxically also underlined the many limitations and blind spots of such approaches, as researchers drawing on publicly available API data struggle to place their findings in the context of a platform whose overall global shape is shrouded in considerably more mystery, due to Twitter, Inc.’s interest in keeping aspects of the platform and its user community commercial-in-confidence. The increased work in this field also highlights shortcomings in research training and publishing models, which need to be addressed to further develop “big social data” research. This chapter outlines the current state of the art in computationally driven Twitter research, using platform-specific research as a case study for the computational turn in Internet Studies. It will consider the opportunities and challenges inherent in this shift toward more data-driven research and outline the key needs for the discipline which have emerged to date. Even as Twitter’s own fortunes fluctuate, the experiences made in this branch of Internet Studies stand as a guide for broader developments in our field.

The objective of the paper is to reflect on the affordances of different techniques for making Twitter collections and to suggest the use of a random sampling technique, made possible by Twitter’s Streaming API (Application Programming Interface), for baselining, scoping, and contextualising practices and issues. It discusses this technique by analysing a one per cent sample of all tweets posted during a 24-hour period and introducing a number of analytical directions considered useful for qualifying some of the core elements of the platform, in particular hashtags. To situate the proposal, the report first discusses how platforms propose particular affordances but leave considerable margins for the emergence of a wide variety of practices. This argument is then related to the question of how medium and sampling technique are intrinsically connected. Background Social media platforms present numerous challenges to empirical research, making it different from researching cases in offline environments, but also different from studying the “open” Web. Because of the limited access possibilities and the sheer size of platforms like Facebook or Twitter, the question of delimitation, i.e. the selection of subsets to analyse, is particularly relevant. Whilst sampling techniques have been thoroughly discussed in the context of social science research, sampling procedures in the context of social media analysis are far from being fully understood. Even for Twitter, a platform having received considerable attention from empirical researchers due to its relative openness to data collection, methodology is largely emergent. In particular the question of how smaller collections relate to the entirety of activities of the platform is quite unclear. Recent work comparing case based studies to gain a broader picture and the development of graph theoretical methods for sampling are certainly steps in the right direction, but it seems that truly large-scale Twitter studies are limited to computer science departments, where epistemic orientation can differ considerably from work done in the humanities and social sciences.

The identification of relevant effects is challenging in Big Data because larger samples are more likely to yield statistically significant effects. Professional sport teams attempting to identify the core drivers behind their follower numbers on social media also face this challenge. The purposes of this study are to examine the effects of game outcomes on the change rate of followers using big social media data and to assess the relative impact of determinants using dominance analysis. The authors collected data of 644 first division football clubs from Facebook (n = 297,042), Twitter (n = 292,186), and Instagram (n = 312,710) over a 19-month period. Our fixed-effects regressions returned significant findings for game outcomes. Therefore, the authors extracted the relative importance of wins, draws, and losses through dominance analysis, indicating that a victory yielded the highest increase in followers. For practitioners, the findings present opportunities to develop fan engagement, increase the number of followers, and enter new markets.

Multimodal approach to analysing big social and news media data

The increasing adoption of cloud computing, social networking, mobile and big data technologies provide challenges and opportunities for both research and practice. Researchers face a deluge of data generated by social network platforms which is further exacerbated by the co-mingling of social network platforms and the emerging Internet of Everything. While the topicality of big data and social media increases, there is a lack of conceptual tools in the literature to help researchers approach, structure and codify knowledge from social media big data in diverse subject matter domains, many of whom are from nontechnical disciplines. Researchers do not have a generalpurpose scaffold to make sense of the data and the complex web of relationships between entities, social networks, social platforms and other third party databases, systems and objects. This is further complicated when spatio-temporal data is introduced. Based on practical experience of working with social media datasets and existing literature, we propose a general research framework for social media research using big data. Such a framework assists researchers in placing their contributions in an overall context, focusing their research efforts and building the body of knowledge in a given discipline area using social media data in a consistent and coherent manner.