Managing Experiences

Abstract

The popularity of agile frameworks for project management within a variety of professions necessitates new approaches to teaching project management. At the same time, the increased pervasiveness of digital technologies means that more and more projects will relate closely to the development of user experiences (UX). To connect these two interests (project management and UX), in the following article the author develops an agile methodology for teaching project management. This methodology utilizes the UX Process and related concepts (e.g., preliminary research, prototyping, usability testing, and maintenance) to argue that traditional components of projects—strategies, teams, clients, deliverables, timelines, and benchmarks—must be refashioned into ultra-flexible heuristics that can be adapted to a variety of contingencies.