Abstract
Meeting the challenge of electronic working is not just about giving your staff e‐mail capability, or the setting up of Web‐based e‐commerce systems. All these systems create electronic documents, some of which need to be classified as records, and also managed to the same (or better?) standards as paper records. Organisations that do not recognise this position, or who only give a fleeting recognition to the need for good working practices in this area, will not achieve full business benefit from their electronic systems. This paper discusses some of the guidance available from the UK’s British Standards Institution on this topic.
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