Managers’ Emotional Intelligence Skills and Organisational Performance in Selected Telecommunication Companies in Lagos State, Nigeria

Abstract

This study examines emotional intelligence skills and organisational performance in the Nigerian telecommunication sector. To achieve the objective of the study, survey research design was used for data collection. The study relied heavily on quantitative method by using a structured questionnaire which was administered on the employees of three selected telecommunication companies, MTN Nigeria, Airtel and Globacom at their Head offices respectively. The study adopted stratified sampling technique to administer Five hundred and thirty-three (533) questionnaires with three hundred and forty-two (342) (i.e. 64 percent) valid responses. The Cronbach’s Alpha reliability test of all the variables indicated 0.87. Data gathered were analyzed through descriptive and inferential statistics. The findings revealed that Managers’ emotional intelligence skills have no significant effect on organisational performance. The implication of this finding is that most managers in private sector tends to be interested in regulations, monitoring and evaluating subordinate’s performance without caring for their feelings and emotions. Therefore, it is recommended that the telecommunication companies should expose their managers to trainings that focus on the acquisition of emotional intelligence skills all in a bid to achieve their corporate objectives.