Management Strategies of Service Providers and Post-Travel Opinion of Bus Passengers’ (with Reference to Government and Private Omni Bus Operating Enterprises and its Services from Chennai)

Abstract

The present research study primarily focuses on the post-travel Opinion of the bus passengers' who availed the service provider of SETC, TNSTC, and Private Omnibuses. An effort was made to detect, ascertain and to know commuters by bus opinions after their travel which is the primary reason for their level of satisfaction. A short analysis report is made on services, service delivery systems, how far the passengers satisfied with the facilities and frequency of service towards the service provider. In addition, the present study connects with behavior, brand loyalty towards the service provider. The reviews were properly taken into consideration for finding the gap between earlier and present study. The adequate statistical tools such as t-test, chi-square test, ANOVA, multi-regression analysis were used to test hypotheses related to the current topic. The variables connect with post-travel experience, the grouping of variables, factor analysis, adequate statistical tools was used. Objective-based findings, suggestions, and conclusions are given at an appropriate level to carry out further research.