Management strategies and marketing operations in Greek tele-companies

Abstract

The management of a telecommunication company involves multiple strategic options which should be evaluated and transformed in order to maximise the effectiveness of the organisation. Business processes automation is part of the general management strategy of a telecommunications company and its application can lead to additional resources for the organisation that can be used for other strategic purposes. Marketing operations are also important for the successful presence of an organisation in the market place. By organising and automating part of the marketing operations, a telecommunications company can enjoy multiple benefits which can possibly affect its profitability. Higher and middle management employees, due to their position in an organisation, have different perspectives regarding the use and the usefulness of such strategies. However, the participation, the knowledge and the commitment of both parties are a necessary. The current study which is part of a larger research aims to detect any possible gaps and issues on the perceptions of higher and middle management employees and suggest possible and necessary actions that can ensure the effectiveness of the application of management strategies and their effect on marketing operations.