Abstract
This paper will bring a new proposal for the management and control of consumable items in an electronic company at Manaus Industrial Pole, using the concept of human reliability in order to reach a best efficiency of the activities carried out by the coating station operators and also the use of tools like control charts, Ishikawa diagram, 5W2H, and PDCA which when are combined result in the understanding of the problem and also a better management method in the current situation.
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