Management of Psychosocial Risks in the Higher Schools of the University of Douala-Cameroon

Abstract

Psychosocial risks have negative effects on the health and safety of people and on the performance of companies. This is also the case at the University of Douala where several unfavorable working conditions were recorded, which testifies to the importance of psychosocial risk management. This research aims to contribute to the improvement of working conditions, health and safety through the management of psychosocial risks at the University of Douala. To achieve this objective, we have had recourse to 4 specific objectives, namely: To make a diagnosis of psychosocial risk factors, to analyze the risks during the course periods as well as the potential causes related to psychosocial risks and to propose an action plan for the implementation of some critical actions. In order to achieve the established objectives, we used a questionnaire divided into 6 parties and then administered to a sample of people from the University of Douala, the data collected was analyzed using Excel software showing the significant factors linked to the differences. Observed. Then we made an analysis of the dangerous situations and possible dangers during the course periods and then an identification of the potential causes of psychosocial risks using the 5M method. Some of the identified causes were further analyzed using the fault tree. Finally, we used the QQOQCCP questioning tool to establish our improvement plans and we implemented some critical actions. Overall, the results suggest that the University of Douala needs to do a lot more to improve working conditions. The results also reveal that the deviations observed during the initial diagnosis and analysis of dangerous situations in these schools are potential causes of the occurrence of psychosocial risks. The measures that were proposed in the established action plan have been implemented and are being followed up.