Abstract
Purpose: The current study has, as its fundamental objective, the conceptual analysis of organizational culture management models that could be applied in public institutions of the education sector, as well as on management models of the organizational culture mainly those aimed at providing customer services in this sector.Methodology/Approach: It was made an analysis of the main models that exist, and the possibility of adapting them to public institutions in the educational sector, which will improve the management of the organizational culture, according to processes that take place within them.Findings: The non-existence of organizational culture management models aimed at providing customer services in public institutions of the educational sector was identified, as well as the complexity of applying other models of organizational culture management in institutions of the sector referred to from the gaps that they present.Research Limitation/implication: The analyzed models are directed to private and public companies, they do not present methodological frameworks of action beyond the elaboration of business strategies, that allow to be applied directly in organizations with academic aims.Originality/Value of paper: The document was based on the literary review of management of the organizational culture, in which it was detected that the models studied are aimed at companies, being complex their adaptation for institutions of the educational sector. No references were found about management models of the organizational culture focused on the provision of services to the client, which brings novelty to future research.
Highlights
In former studies, it is exposed that the organizational culture has generated significant contributions in the direction and conduct of the human being
This paper considers the conceptual analysis of organizational culture management models that could be applied in public institutions of the education sector
The public institutions of the education sector in Ecuador must be able to promote values that allow demonstrating a good performance according to the activities developed by public servants, so that there is a change and transformation of them must apply the rules and policies that govern in the entities, for what is generated a management of organizational culture that transmits a sense of union between the members of those institution
Summary
In former studies, it is exposed that the organizational culture has generated significant contributions in the direction and conduct of the human being. The organizational culture is linked to different factors that contribute to the strengthening of institutions putting into practice the knowledge acquired in terms of procedures, rules and policies, demonstrating skills and dexterity in the activities that are developed. That is to say that the management of the organizational culture should lead the educational institutions to include improvements in the processes that are developed, promoting the permanent training of the personnel, and establishing more efficient ways of managing this activity, always in order to satisfy the internal and external customer, within the framework of university social responsibility as it has been studied by Faría, Salazar and Castellano (2017). Culture is presented in all human activity, so it is necessary to inquiry about the management of organizational culture (OC), which will strengthen values, communication, decision making, performance, among others, in the operation of public education institutions
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