Management of Glass of Milk Program and Satisfaction of Beneficiaries in a Province of Peru

Abstract

The Glass of Milk Program is a social and welfare program. The objective of this research was to determine the relationship between the management of the glass of milk program and the satisfaction of the beneficiaries in the province of Trujillo, in 2022. The research was applied, with a quantitative approach, and non-experimental design with correlational and transversal scope. The variables studied were the management of the glass of milk program and user satisfaction. The population was made up of 2282 beneficiaries of the Glass of Milk Program of the Province of Trujillo, 2022, and the sample was 191 beneficiaries of the Program. The survey technique was used and the questionnaire as an instrument. The relationship between the management of the glass of milk program and beneficiary satisfaction was evidenced. The level of management of the glass of milk program is perceived as medium-high. The satisfaction of the beneficiaries, according to their reception focuses on a medium level, in terms of punctuality, attention, distribution, and effectiveness were located at a high level.