Management of change an example from local government

Abstract

The GLC Housing Authority, the largest municipal housing authority in the world, has more than 200 000 dwellings to maintain. To do this it employs on housing maintenance alone some 4 000 men operating from eight district centres. Every year 800 000 defects are reported by tenants. These defects cover the whole range of household repairs and require the services of carpenters, plumbers, bricklayers, plasterers, electricians, painters and glaziers. There are also mobile teams of drain and dust chute cleaners, fencing and boarding‐up workers and gardeners. In addition to household repairs and preventive maintenance, there is periodic inspection of all high rise blocks, resurfacing of courtyards and estate roads, large scale replacement of fencing and redecoration of all vacant dwellings. Most of the estates in which houses and flats are grouped are in Greater London, but there are also 15 cottage estates outside the area and 18 groups of old people's bungalows in seaside towns.