Abstract
The number of entrepreneurs in the maintenance business continues to increase, and the number of entrepreneurs who lose performance tends to increase steadily every year. The purpose of this research was to study the approaches for successful management of maintenance services in the industrial sector with qualitative research by using in-depth interviews. For quantitative research, a survey was conducted with a questionnaire from business owners or chief executives of the maintenance service business in the industrial sector, which earned profit three years continuously in a total of 500 industries, by using descriptive statistics, reference statistics, and multiple statistics. The results found that guidelines for the successful management of maintenance services in the industrial sector, which are important, can be divided into four components as follows:1) Data Insight aspect, and 2) The aspect of holding the alliance as the center. 3) Innovation and technology and 4) service aspect. It was found that Medium to Small businesses were sized, giving importance to the successful management of maintenance services in the industrial sector. The difference was statistically significant at the level of 0.05. The results of the analysis of the developed structural equation model were found to pass the assessment criteria, which is consistent with the empirical data, with a chi-square probability value of 0.133, a relative chi-square value of 1.065, a consistency index of 0.933, and a root mean square index of the error estimate was 0.011. The study discusses the importance of training and education to ensure the successful implementation of any new technologies or procedures. It also examines the role of communication and collaboration between maintenance teams and other departments in ensuring that everyone is on the same page. The findings of this study can provide valuable insights for industrial maintenance teams, enabling them to increase their efficiency and reduce costs.
Published Version
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