Management Changes and Employees’ Attitudes in Transcorp Hotel, Calabar, Cross River State, Nigeria

Monica Peter Lebo ,Alfred Jm Edema

doi:10.7176/ejbm/11-33-06

Abstract

This study investigated the relationship between management changes and employees’ attitudes in Transcorp Hotel, Calabar, Cross River State, Nigeria. The population of the study was 1,328 employees out of which a sample of 307 was drawn using the simple random sampling method and Taro Yamane formula. Two instruments for data collection were: Management Changes Rating Scale and Employees’ Attitudes Rating Scale. The Hypothesis was tested using simple linear regression at p<0.05 with the aid of SPSS. The study found out that there is a significant relationship between management changes and employees’ attitudes in the hotel. Thus, the study recommended that the management of Transcorp Hotels, Calabar should reappraise the management changes implemented to ensure the cultivation of positive attitudes among employees. Keywords : Management Changes, Employees Attitudes, Transcorp Hotel Nigeria DOI : 10.7176/EJBM/11-33-06 Publication date: November 30 th 2019

Highlights

The past ten years have witnessed phenomenal changes in the tourism sector that reflect worldwide trends in reforms that have affected the Nigerian tourism industry
The instruments used for data collection were: Employees’ Attitudes Rating Scale (EARS) figure 1, and Management Changes Rating Scale (MCRS) figure 2
Findings and Discussion The main finding is that there is a significant relationship between management changes and employees’ attitudes in Transcorp Hotels, Calabar

Summary

Introduction

The past ten years have witnessed phenomenal changes in the tourism sector that reflect worldwide trends in reforms that have affected the Nigerian tourism industry These changes include readjustment in organizational culture to accommodate global clients’ and customers’ requirements, new management structures and processes in order to achieve performance targets, accurate costing of services to clients’ and customers’ total satisfaction. Fagbihi & Allameh (2012) argue that attitude towards organizational change is employees’ overall positive or negative judgment of the management initiative implemented by their organization It is a person’s internal state of mind that influences his choice of action or response tendency towards the change. It is interpreted as a personality dimension coming to the fore in the individual’s behavior towards others on certain situations (Anghelache & Corina, 2011)

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Results