Managed Print Services: Technology and Solutions

Abstract

Managed Print Services (MPS) represents an exciting growth segment for the print industry with an estimated global market of over 25 billion by 2014 (InfoTrends). More than just supplies and service contracts, MPS offers a holistic solution to the management of output technologies and workflows for organizations and companies of all sizes. MPS drives business process innovation by helping customers better manage the volume of documents flowing through their organization – and the costs associated with printing, sharing and updating them.From small businesses to global enterprises, MPS optimizes the configuration of increasingly heterogeneous print output infrastructures, while delivering change management support so customers can successfully adapt to new technology and streamlined work processes. The depth and breadth of the delivery of complex MPS solutions requires a high degree of business process automation delivered by specialized software tools to smoothly integrate and orchestrate efficient service delivery processes.The objective of this talk is to provide an overview of the key MPS processes and a survey of benchmark technology approaches used by leading OEM and application providers to address customer needs. The talk includes an up-to-the-minute overview of the methods, processes and technologies that are refocusing the print industry towards a service orientation, convergence with ITO and next generation commercial applications such as Cloud Print, Print as a Service and Hardware as a Service.