Mamdani Fuzzy-Based Assessment of Telework Capability of Philippine Government Employees

Abstract

Due to the advent of the COVID-19 pandemic, the Philippine government encouraged enterprises and businesses to utilize flexible work arrangements such as work-from-home (WFH) or telecommuting setup. Nowadays, the key components necessary for a telecommuting include a WiFi-enabled IT equipment, secured work environment, and reliable internet connection, while research shows that type of work and computer literacy are also key factors for telework implementation. Multiple studies in relation to telework have already been conducted but some studies were deemed inconclusive and need further analysis. Therefore, in this study, a Mamdani fuzzy-based model was developed for telework capability assessment for Philippine government employees based on four significant factors namely: internet speed, IT equipment availability, computer literacy, and type of work, which are expressed in linguistic representations. The proposed fuzzy system can provide a feedback telework capability score based on the four input parameters which may also be characterized with the potential telecommuting cost requirement.