Abstract
Healthcare are often in particularly characterized in interacting the variety of wide in activities to provide the great quality while deliver the services. By adapting the technique for improvement in a business philosophy were lead for being the epitome of services. More recently the advantages increasing the service quality approach have become more acceptance in the organization process. Hence, the purpose of this study to determine the relationshio between service quality and patient performance in Malaysian healthcare sector. A structured technique has been used by Structural Equation Modeling (SEM – PLS).
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