Abstract
Seaport industry is a dynamic industry which is experiencing a rapid growth. Industrial Revolution 4.0 merges the digital, physical and biological system to enhance the capabilities of the industry. It creates a platform which enables the seaport industry to build its effectiveness, reliability and governance towards improving the quality of seaport services. Accordingly, the evolution of seaport services entails the application of technologies so that the industry can fulfil its customer satisfaction goals. In line with this notion, the purpose of this research is to examine the relationship between Industrial Revolution 4.0 and the quality of seaport services. This research employed the quantitative content analysis, covering seaport effectiveness, seaport reliability and seaport governance. The respondents of this research comprised expert individuals within the seaport industry cluster. The results revealed that there is a significant correlation between the adaption of IR 4.0 and seaport quality. This research offers a truly novel policy innovation towards achieving seaport competitiveness.
Highlights
The advancement of technology has played an important role and has become a key factor in the development of industries
Industrial Revolution 4.0 refers to the revolution that focuses on cyber-physical production systems (CPSS) that merge the real and virtual worlds
The result for the Cronbach's alpha reliability test in this research was 0.958, indicating a high level of internal consistency for the scale used in the questionnaire for this specific sample
Summary
The advancement of technology has played an important role and has become a key factor in the development of industries. The recent Industrial Revolution 4.0 is one of the key issues that has gained much attention at conferences and forums on industrial development at the global level. The first industrial revolution began around the end of 18 th century with Industrial Revolution 1.0 which centred on mechanical facilities powered by water and steam. This was followed by Industrial Revolution 2.0, which began in the 20th century and focused on electrical energy. Industrial Revolution 3.0, which commenced in 1970s and lasted till the 20th century, saw the focus being shifted to the application of electronics and IT to further automation
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