Making What Government Does Apparent to Citizens: Policy Feedback Effects, Their Limitations, and How They Might Be Facilitated

Abstract

Public policies sometimes generate “policy feedback effects,” reshaping public opinion and political participation among beneficiaries or the public generally, often with the effects of generating supportive constituencies that help to sustain the program. Yet such effects do not always occur; in fact, despite that Americans use more social policies than ever, antipathy to government runs high—evidence of a seeming “government-citizen disconnect.” Policy design and delivery matters for policy feedback, as policies that make government’s role more visible may make more of an impression on beneficiaries; yet political polarization and distrust in government can interfere with such effects. In addition, those who are most aware of the government’s role in social provision often participate least in politics, and vice versa. This article considers strategies that public officials and other civic and political leaders can use to facilitate policy feedback effects.