Abstract

The consumer oriented perspective of traditional marketing curriculums places little emphasis on supply chain management (SCM). Accordingly, marketing majors tend to enter sales or junior retail management positions largely unaware of the complex service processes that are required to get to the right product to the right place at the right time in the right condition, and equally unaware of the many career opportunities that are available to them in SCM service operations. This paper describes an approach that improves upon existing pedagogy by emphasizing the relevance and importance of SCM service operations to marketing.

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