Making sense of body-worn cameras in a police organization: a technological frames analysis

Abstract

ABSTRACT This case study of a small police agency in the United States uses semi-structured interviews, a patrol officer survey, and observations, to examine the technological frames of managers and users for interpreting the implementation and use of body-worn cameras. A technological frames approach allows for an in-depth comparison of the knowledge, assumptions, and interpretations of a new technology between groups and for an examination of the processes that may lead to these perceptions changing over time. Although users were initially wary of managers’ rationale for camera implementation, their frames evolved as they realized that body-worn cameras were not being used to identify instances of minor misconduct or policy violations. This development of a more positive perspective was further strengthened by the discovery of additional benefits of body-worn camera use, including protecting users from frivolous complaints and their evidentiary value. These findings challenge the notion that ‘first impressions last’ and that differences in group frames inevitably lead to conflict and unsatisfactory outcomes.