Abstract
The handover process had been identified, by staff and the Care Quality Commission (CQC), as an area requiring improvement. As chief registrar, I was asked to identify problems with and to improve the on-call handover process within the medicine department. An online survey was sent to all junior doctors participating in the on-call rota as well as nurse practitioners and coordinators from the hospital out of hours team. Questions were included about the timing, leadership, documentation, …
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