Abstract
Buildings shape cities as those cities grow from and nurture people living and working within the built environment. Thus, the conceptualization of smart building should be brought closer to the smart city initiatives that particularly target ensuring and enhancing the sustainability and quality of urban life. In this paper, we propose that a smart building should be interlinked with a smart city surrounding it; it should provide good experiences to its various occupants and it should be in an ongoing state of evolving as an ecosystem, wherein different stakeholders can join to co-produce, co-provide and co-consume services. Smart buildings require a versatile set of smart services based on digital solutions, solutions in the built environment and human activities. We conducted a multiphase collaborative study on new service opportunities guided by a Design Thinking approach. The approach brought people, technology, and business perspectives together and resulted in key service opportunities that have the potential to make the buildings smart and provide enjoyable experience to the occupants who support their living and working activities in smart cities. This paper provides the resulting practical implications as well as proposes future avenues for research.
Highlights
Buildings shape cities as those cities grow from and nurture people living and working within the built environment they provide
The main results of this study were user experience goals in smart buildings for key occupant groups as well as service opportunities organized in nine themes based on relevant trends
While smart city research has been citizen centric, smart buildings have mostly been studied as contexts where one can introduce new technologies
Summary
Buildings shape cities as those cities grow from and nurture people living and working within the built environment they provide. The development of the built environment framing and impacting our lives is an emotionally laden issue that raises contradictory perspectives in public as well as scientific discussions stretching over many disciplines. To other attributes attached to buildings and the built environments the technology enabled “smartness” is a matter of definitions and degree [6]; the perspective we take, affects the interpretations and conclusions we would have. This paper aims to contribute in advancing conceptualization of a smart building by bringing together human, technological and business perspectives. We will explore its dimensions with the help of a collaborative study focused on defining technology enabled occupant centric services that would provide business opportunities for the actors within a smart building ecosystem. The findings reflect the expectations of different smart building stakeholders and give insight of the opportunities of a continuously evolving set of services that will make future buildings smart
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