Make It Work: Using Service Design to Support Collaboration in Challenging Times

Abstract

ABSTRACTStudent success units, like Writing Centers, are logical partners for academic libraries. It is not uncommon to find tutoring or academic support services located in library Learning Commons spaces. At Oregon State University, we recently launched a Research and Writing Studio that takes these partnerships to the next level. This column examines the relevance of a service design approach to collaborative space planning. It further examines the challenging process of applying idealized or general models and theories to the reality of our daily work and local contexts.