Maintenance policy selection in manufacturing firms using the fuzzy MCDM approach

Abstract

In manufacturing firms, there is a critical need for proper maintenance of manufacturing facilities. The maintenance process enhances customer satisfaction and reliability of the products, and increases the profit of the manufacturer. Therefore, a proper maintenance policy selection is a critical issue for manufacturers, as an inefficient maintenance policy affects not only the direct cost of the firm but also the other aspects. In the present study, maintenance policy selection at the level of the firm rather than the equipment level is shown, and for selection various criteria have been identified. The presented work not only provides the best alternatives but also provides an alternative ranking, which facilitates decision-makers in choosing alternatives according to their constraints. These selection criteria are different in nature, as some give a crisp value, whereas others are defined in linguistic terms. To select the appropriate maintenance policy, a distance-based fuzzy multicriteria decision-making (MCDM) approach has been employed. The proposed method provides the means for integrating the economic figure of merit with the strategic performance variables. The MCDM approach is efficient in incorporating data, in the form of linguistic variables, triangular fuzzy numbers, and crisp numbers, into the evaluation process of maintenance policy alternatives. A comprehensive example illustrates the application of the distance-based fuzzy MCDM approach.