Maintaining an Effective Recall System

Abstract

The utilization of a recall system offers many benefits to the dentist as well as to his patients. It is a valuable means of building and maintaining a stable practice with a steady and equalized income. It is a means of establishing a systematic method for educating patients to the importance of regular periodic examinations as a preventive service with a minimum expense to the patient. It is an effective method of attracting and retaining desirable patients over a long period of time. The frequency of recall depends upon the mouth condition of the individual patient, and the patient should clearly understand his particular condition. Appointments with the recalled patients should be spaced so that there is time for other dental procedures during a day. To maintain a recall system successfully it is important to have sufficient personnel to perform the many duties and services which are essential in creating a desire on the part of the patient for good dental health. They should display enthusiastic attitudes toward the patient and should have educational material available to assist in educating patients to the benefits of regular dental examination. The hygienist can assume full charge of the recall system. She can be scheduled with the recall patient at the same time the dentist is scheduled to perform other dental procedures. It is not necessary to have an elaborate card or filing system. A simple card system may be used and the type of recall contact can be adjusted to the individual office setup. After patients have been educated to the benefits of regular examination they will respond readily with an appreciation for the service rendered them. Many patients become very enthusiastic about this service, and their enthusiasm often influences other people to become patients of the dentist. The dentist and his personnel have a definite responsibility toward the patient after a recall program has been started. By promptly calling or reminding the patient when he is to return, a harmonious and profitable result is obtained.