Abstract
In stone cutting machines manufacturing business, maintenance is a critical factor because of the high customisation of each machine and because of the variety and difference of the working conditions for similar machines. Stone mechanic characteristics or saw blade tool behaviour affect the process performance. Machines remote placements and user technology skills have to be also taken into account. Remote maintenance based on remote monitoring and analysis with realistic simulation helps in avoiding cost and frequent 'local' maintenance services. The paper presents a control-monitoring-simulation architecture built around the use of 'custom-made' machines models working with the actual 'custom-made' control system. [Received 18 March 2009; Revised 22 July 2009; Accepted 1 August 2009]
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