Machine Learning Model for Prediction of the Chemicals Harmfulness on Staff and Guests in the Hospitality Industry: A Pilot Study

Abstract

This article examines the trend around the adoption of machine learning in the hotel business in light of the significance of new technologies. According to previous research, the hospitality industry uses a variety of chemicals for cleaning. Cleaning supplies are the housekeeping department's primary tool in their daily routine to keep rooms and common areas clean and tidy. Guest and staff don't know the harmfulness of these chemicals. Providing hospitality that meets the needs of guests requires not only a positive attitude, but also high-quality and excellent services that keep guests warm, relaxed, and comfortable. But in some incidents, we find that the guest and staff health is affected by the chemicals. Also, no one worked on predicting the chemical's effects on staff and guest health in the hospitality sector with the use of Machine Learning models. For this purpose, data is collected from different hotels of Delhi NCR in India. There were two distinct fields utilized for assessment and instruction. For the investigation, machine learning methods were employed. The research project employed five machine learning methods. The newly developed MHC-CNN algorithm achieved the highest accuracy (93.75) in comparison to other cutting-edge machine learning techniques. The created technique can be expanded upon and applied in many hotels all around the world.