Abstract
This study endeavors to enhance the macro-ergonomics of pharmaceutical supply chains by introducing an innovative hybrid AI methodology, incorporating fuzzy data envelopment analysis (FDEA). A comprehensive case study is conducted to evaluate the efficiency of the pharmaceutical supply chain, focusing on macro-ergonomic work system assessment. This evaluation aims to identify design flaws contributing to communication delays between physicians and patients. The proposed integrated approach utilizes a hybrid AI framework, specifically FDEA, to accurately measure macro-ergonomic influences on the healthcare supply chain under uncertain conditions. The case study involves a prominent urban outpatient medical facility with 20 clinics, selecting 20 Decision-Making Units for a holistic perspective. Results uncover factors causing delays, emphasizing weak or absent feedback structures as critical elements affecting the healthcare supply chain’s effectiveness. In conclusion, the study recommends modifications to optimize the pharmaceutical supply chain, enhancing overall healthcare efficiency. The findings provide valuable insights for healthcare management, underscoring the crucial role of advanced AI methodologies in addressing complex challenges within healthcare supply chains.
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