Abstract
Workflow mapping can yield valuable results wherever complex processes are used. Some of its many benefits include knowledge retention, identification of inefficiencies, and more effective decision making. However, despite the promise of improved productivity and stewardship of library resources, tackling diagrams of complex and often long-unexamined workflows can seem too daunting a task to even attempt—at least without the right tool. This review takes a look at the robust features for flowchart creation offered by Lucidchart, a free online software that greatly reduces the challenges of constructing complicated diagrams. Lucidchart’s intuitive interface and built-in library of templates and design elements bring the benefits of visual mapping well within the reach of busy librarians and managers attempting to chart, understand, and streamline workflows in their units.
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