Abstract
The complexity of demands in the healthcare field requires greater plasticity in management actions involving multifaceted and trans-disciplinary approaches. The creation of spaces promoting the development and analysis of healthcare information constitutes an innovation strategy, especially when promoting the systematization of knowledge in everyday life. National policy concerning health information enabled the emergence of the OTICS - Observatory of Information Technology and Communication in Health Services and Systems (Observatorio de Tecnologias de Informacao e Comunicacao em Sistemas e Servicos de Saude - OTICS) project. The focus of OTICS lies in supporting new forms of healthcare management by using information to strengthen healthcare practice. The Conceicao Hospital Group School Station (CHG-SS) [Estacao Escola Grupo Hospitalar Conceicao (EE-GHC)] was created within the scope of the OTICS project. This paper aimed to analytically describe an experiment performed in partnership with OTICS and the CHG [GHC] School. First, a conceptual approach was used to address the challenges of performing in highly complex, specialized scenarios, and the potential innovations of using information and associated technologies in everyday health work and management. Two different experiences were analyzed regarding the potential use of information in health surveillance technology development, focusing on the concept of holistic health: the creation of a program for health education and promotion related to toxicological events in children (PEPSET) and another based on the construction of a monitoring and tracking system for orthopedic prosthetics. Regarding PEPSET, multifocal action was taken by training community health agents and other healthcare professionals. As a result, ANVISA (National Agency of Health Surveillance) [Agencia Nacional de Vigilância Sanitaria] approved the methodology, making it viable for disseminating the experiment in other locations and supporting the evaluation mechanism of actions that are still under development. Since its implementation, CHG-SS [EE-GHC] has managed not only to increase the use of information for the qualification of hospital services but also to create a space for the development and analysis of projects. In doing so, it has contributed robust data destined to improve the performance and management of health surveillance within an inter-institutional network and directed toward quality in individual and collective care. In this case, integration is strengthened by inter-institutional articulation with the formation of closer structural and practical bonds between health surveillance and assistance, with the production of useful knowledge for everyday work and prospection in health surveillance. Above all, this takes place by strengthening the role that permanent education plays in healthcare.
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