Lost customers in M/M/1/1 loss system

Abstract

In this paper, we consider lost customers in the M/M/1/1 Erlang loss system. Here we present an explicit form of the probability that the M/M/1/1 system does not lose any customer in the time interval [0, t) and an iterative procedure to determine the distribution of the total number of losses in [0, t). All these probabilities solve the same second-order differential equation which was used to evaluate the corresponding generating probability function. Finally, the connection between the Erlang’s loss rate and the evaluated probabilities is showed.