Looking forward: How anticipated workload change influences the present workload-emotional strain relationship.

Abstract

Many workers experience ebbs and flows of workload in concert with busy seasons, changing project demands, and changes to the way tasks are completed. The present study examined how anticipating workload changes influences emotional strain resulting from current workload. We extend conservation of resources theory (Hobfoll, 1989) by hypothesizing that anticipated changes in workload may be viewed as a future opportunity to recover from current workload (in the case of anticipated workload decrease) or as a threat of loss of resources (in the case of anticipated workload increase), and that anticipated changes in workload would moderate the current workload-emotional strain relationship. Using a sample of employees engaged in project-based work, we found that anticipation of a workload increase exacerbated the current workload-emotional strain relationship and anticipation of a workload decrease buffered this relationship. The results suggest that stressor-strain relations may be influenced by anticipated change in stressor conditions. In other words, employees are more likely to tolerate stressful circumstances if they see the proverbial "light at the end of the tunnel." Implications for occupational stress research and practice are discussed. (PsycInfo Database Record (c) 2020 APA, all rights reserved).