Abstract
Eye contact is presumed to be one of the most important non-verbal cues in human communication. It supports mutual understanding and builds the foundation for social interaction. In recent years, a variety of systems that support eye contact have been developed. However, research hardly focuses on investigating the impact of eye contact on social presence. In a study with 32 participants, we investigated the role of eye contact and gaze behavior with respect to social presence. Our results indicate that not only a system‘s capability to enable eye contact but also a user‘s consciously perceived eye contact are important to experience that the communication partner is ‘there’, i.e., social presence. Considering social presence as a source for social capital, i.e., valuable relationships that are characterized by trust and reciprocity, we discuss in what way social presence can serve as a contributing factor in video-mediated communication.
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