Logistics quality management practices and performance of international distribution centre operators

Abstract

This study quantitatively examines the enabler and performance outcomes of logistics quality management in the context of international distribution centre operators based on absorptive capacity theory. A total 110 usable surveys were collected by the questionnaire survey and a two-step structural equation modelling (SEM) approach including confirmatory factor analysis (CFA) was subsequently employed to evaluate the values of logistics quality management. The results of SEM show that logistics information integration is positively related to the implementation of logistics quality management, which in turn has a positive impact on logistics services and organisational performance. Findings also confirm the mediating roles of logistics quality management and logistics service performance in this study.