Logistics Management and Service Delivery in Humanitarian Organisations in Kenya: A Case Study of Kenya Red Cross Society

Abstract

The goal was to assess the effects of supplier management and information management on the KRCS’s service delivery. Goal-Setting Theory is the main theory, supported by resource-based view and institutional theory. The study targeted a population of 300 individuals using a descriptive research approach. A total of 171 individuals were chosen for the sample size using stratified random sampling. Data was acquired by means of surveys. Basic statistics were used to assess the quantitative data, and SPSS version 27 was used for data analysis. Tables were used to display the data. Inferential statistics were used to illustrate the link between the variables. Throughout the course of the study, the research investigation was guided by a few ethical criteria. The R2 values for the relationship between supplier management and service delivery were 0.642, indicating a positive association, and 0.499, suggesting that changes in supplier management may account for 49.9% of the variation in service delivery. fundamental correlation between service delivery and information management (R = 0.595), with an R2 value of 0.431, while the DV was service delivery. To ensure successful logistics management and service delivery, KRCS should improve supplier management and service delivery, which is necessary, and that they can balance organizational goals and priorities with the supplier's perspective on challenges. This will improve the efficiency and effectiveness of the processes that the KRCS and communities in need of support use. KRCS service delivery can be increased by using auto- technologies. Independent variable technologies are welcomed since they will make product marking more accurate and efficient, which will improve operations.