Logistical and infrastructural components of hospitality industry destinations

Abstract

The essential structural and functional characteristics of destinations in the hospitality industry have been considered in the article. The current trends in the hospitality destinations and the influential factors determining the need to develop new methods and managerial tools based on systematic approach have been analyzed. The infrastructural and logistical components of tourist destinations are singled out. The attention was focused on the objective need to improve the organizational, functional, informational and managerial aspects of logistics and infrastructure support of the hospitality industry destinations as a basis for its sustainable development and achieving strong competitive market positions. Certain areas for innovative logistic and infrastructural subsystem improvements concerning the hospitality industry destinations in the conditions of current challenges and threats have been described. Due to Covid-19 pandemic, the necessity to concentrate efforts on building up national destinations, oriented on Ukrainian consumer as a stable source of income to the local budget rises. Also authors stress the low level of average income of Ukrainians and insufficient customer service as a restraining factor for hospitality industry. The principles of a transparent logistical promotion of goods, services, finances in the field of tourism, hotel and restaurant business by using modern smart technologies have been substantiated. The main emphasis has been placed on the expediency of introducing modern information and communication technologies, logistics and cluster approaches into the hospitality industry destinations.