Abstract
Information technology has become an integral part of health care in the United Kingdom National Health Service (NHS). All health care professionals are required to have a certain level of cyber ethics and knowledge of computers. This is assured by regular mandatory training. The government of the United Kingdom has charted out a course to strengthen cyber security and prevent any crises like Wannacry. Simple things like leaving a computer unlocked can pose a potential threat to the cyber security of the whole NHS. These cannot be addressed with money alone, as they involve complex interactions of human factors. Such seemingly simple non-compliance results often in harm to the patient or breach of confidentiality. We tried to find out the compliance among junior doctors to the Trust Information Technology (IT) Safe Usage Policy. We made interventions and interviewed junior doctors to find out the reasons for non-compliance. We re-audited in order to see if our interventions helped. We also audited compliance in another Trust independently, which showed that this problem is not specific to a particular trust. Here we suggest the changes that all Trusts can make and follow our model to audit their compliance.
Highlights
Information technology in health care has become the solution for the housekeeping and information handling challenges a health care system is faced with today
Information technology has become an integral part of health care in the United Kingdom National Health Service (NHS)
Categories: Quality Improvement, Other Keywords: data safety, lock computer, cyber security, quality improvement projects, nhs Information technology in health care has become the solution for the housekeeping and information handling challenges a health care system is faced with today
Summary
Information technology in health care has become the solution for the housekeeping and information handling challenges a health care system is faced with today It plays a central role in health care delivery, which has lead to a novel way of patient harm - via computer systems. A recent study found 2627 incidents of patient harm were recorded, three-quarters of which were preventable [1] These failures were determined to be due to the complex interaction of three factors - machine-related, people-related, and environment-related [1]. We see an unoccupied computer unlocked and the problems arising from this are common knowledge to all They can range from a wrong request, exchange of notes to potentially breach of confidentiality and hacking. The aim was to audit our compliance, investigate the causes preventing full compliance, and support the junior doctors by addressing these causes and improving compliance
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