Location, Location, Location- Impact Of Introducing A Local Clinic On Clients’ Waiting Time, Travel Time And Cost

Abstract

Abstract Background Comprehensive Geriatric Assessment (CGA) is the first, essential step to develop and implement a coordinated and integrated plan for older persons’ care. The National Clinical Programme for Older People recommends that older adults identified as being frail or at risk of frailty should have a timely CGA performed (HSE 2012). This pilot quality improvement project relates to a recently established (June 2023) Integrated Care Programme for Older Persons (ICPOP) team. As our current office lies in a different county to our clients’ homes, all CGAs have been domiciliary to date. This project aims to investigate if running a clinic closer to clients’ homes could result in earlier CGA and reduce travel time and cost. Methods Three CGA-pilot clinics occurred over six weeks (29thFebruary-11thApril 2024 inclusive). Clients’ addresses, Clinical frailty Scale (CFS), average waiting time six weeks prior to and during the CGA-clinic period was recorded. Staffing was unchanged during data collection. Distance between office and clients’ homes was calculated using Google Maps. Travel time was calculated on the same weekday at the same time as CGA-clinics ran. As clinicians tend to conduct consecutive visits, unidirectional distances only were populated. National Integrated Staff Records and Pay Programme system was used to calculate mileage cost. Results Of twelve clients that confirmed their appointment, eleven clients attended clinic (92% attendance rate). All were frail or at risk of frailty (CFS ≥4). Average waiting time reduced from 28 days to 23 days post introduction of CGA-clinic. Clinicians saved a total of 3 hours 38 minutes, and 44.31 euro was saved on mileage. Conclusion Pilot shows the benefits of offering in-clinic CGA closer to home in terms of reducing waiting time, optimising clinician time and reducing cost. Client satisfaction and numbers of clinicians seen will be included in the next steps of this ongoing project.