Abstract
We develop a model of local union leaders’ satisfaction with their grievance proce-dures drawing from the job characteristics model and agency theory. The model is tested with OLS regression and LISREL estimates based on a survey of local union leaders in British Columbia. Results show that local union leaders are more satisfied with their grievance procedures when local officials have more autonomy in decision making; their local size is smaller; the grievance filing rate is low; grievance issues are perceived as important; the grievance resolution rate is high; a greater propor-tion of grievances are settled in the early steps; and the union success rate is high. In addition, grievance procedure satisfaction is multifaceted and each facet has its own unique variance and a different combination of significant predictors.
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