Abstract
Commune authorities take measures aiming at ensuring development of e-administration at the municipal level in accordance with the requirements of the fast-changing legal environment and on an ongoing basis. In contacts with petitioners of commune offices, it especially concerns ensuring smooth and effective service provision via electronic means and communicating by electronic means of communication.
 The subject matter of this article is an answer to the question about the level of computerisation of the Opole City Hall in contacts with petitioners and city residents. The analysis covers solutions within the scope of providing services via electronic means and electronic form of one-way communication between the City Hall and residents: the public information bulletin website and the city website. This allows for presenting the adopted model of e-administration within the scope of providing e-services and communicating with petitioners of the office and city residents.
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