Abstract

Library services are essential for teaching. The LMS redesign concept should guarantee better integration of library services like catalogs, databases, media, as well as literature and information management. The comparison to other industries can be helpful: often, customer relationship is maintained and intensified by using customer accounts. You should consider especially customer accounts of banking systems and insurance companies. Banking online accounts offer many relevant customer relationship functions that could be helpful in library management systems, too. Also, involving librarian professionals in literature research can be helpful.

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