Abstract
This study was conducted in the Philippines, the world's Business Process outsourcing capital. The primary purpose of this study is to examine the lived experience of leadership styles on employee job satisfaction in selected BPO firms. This research report used a qualitative method based on descriptive phenomenology research design to analyze BPO personnel lived leadership experience, specifically front-liners and managers’ experience from Taguig City, Makati City, Pasay City, and Pasig City within Metro Manila. We used an open-ended questionnaire to collect data from respondents. Five major themes emerged: (1) strengths development, (2) Communication and Innovation (3) Trust and respect (4) Delegation and Employee empowerment (5) Reward and Correction. According to the study's premise, most BPO companies in the Philippines practiced a combined transformational leadership and transactional leadership style. To keep employees happy, managers and BPO businesses can adopt a variety of leadership styles. The most popular and researched leadership style is transformational leadership, which stresses intrinsic motivation and employee development. Transactional leadership is task-oriented and focuses on the needs of the followers. Laissez-faire managers, on the other hand, stay out of the way. Job satisfaction is a pleasant or good emotional state caused by job evaluation. Workplace happiness is unaffected by transactional leadership remedial actions. The results show that employees are satisfied when their leader develops their skills, communicates and encourages innovation, builds trust and respect for others, delegates and empowers employees while recognizing top performers, and respectfully corrects mistakes. However, a definite correlation between leadership styles and employee job satisfaction requires more investigation.
Highlights
IntroductionMost research has found that leadership style affects employee job satisfaction
1.1 Objective of the Study The primary purpose of this study is to examine the lived experience of leadership styles on employee job satisfaction in selected business process outsourcing (BPO) firms
The purpose of this research is to examine the lived experiences of leadership styles, their effect on employee job satisfaction
Summary
Most research has found that leadership style affects employee job satisfaction. This research investigates how these leadership styles affect employees’ job satisfaction in Manila’s selected Business Process Outsourcing companies to improve leader-employee relationships. The Philippines is overtaking India to become the world's best destination for call centers This new business trend has given way to labor mobility creating new cultures and new business challenges. This paper will benefit managers and BPO companies to know which types of leadership can be used to keep their employees happy at work It will help them know what attitudes, behavior, and skills managers need to show employees to foster their company engagement and performance. Every employee will find in this study the leadership essentials to prepare oneself for a leadership role in the BPO industries by identifying the leadership style that suits them and impacts most employees' job satisfaction
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