Lise Öğretmenlerinin Duygusal Emek Davranışları ile İşle Bütünleşmeleri Arasındaki İlişki

Abstract

The aim of this study is to determine the relationship between emotional labor behaviors and work engagement of high school teachers. The study is in the relational screening model. 251 teachers determined by the appropriate sampling method participated in this study. In the study, "Emotional Labor Scale" and "Business Engagement Scale" were used as data collection tools. According to the findings of the research, it was observed that high school teachers often show deep role-playing behaviors and natural emotions, which are among the emotional labor behaviors, while they rarely show superficial role-playing behaviors. It has been observed that teachers show a high level of emotional engagement behaviors, mostly physical and cognitive engagement behaviors for work engagement. While there was a negative meaningful relationship between the superficial role-playing dimension and the emotional engagement dimension, there was a positive meaningful relationship between the natural emotions dimension and the emotional engagement, physical engagement and cognitive engagement dimensions. This relationship is mostly among the dimensions of emotional engagement and natural emotions. Emotional labor behaviors were seen to be a significant predictor of emotional and cognitive engagement behaviors other than physical engagement behaviors.