Abstract
This study investigates the relationship between selective hiring and organizational commitment. Analysis using Partial Least Squares technique of data from 290 frontline hotel employees in Peninsular Malaysia revealed that selective hiring has a significant positive effect on organizational commitment. Theoretical discussion, practical implications, limitations, and directions for future research are provided.
Highlights
Since 1990, the Malaysian government has been putting great effort in promoting Malaysia as a worldwide tourist destination in its attempt to multiply the source of national income
The increase in tourist arrivals has spurred private companies to invest into the hotel business in Malaysia because accommodation accounts for about 31 percent of tourists’ spending as reported by the Ministry of Tourism (2011)
The effective management of a firm’s human resources has been advocated by some authors (Harter, Schmidt, &Hayes, 2002; Huselid, 1995) as a strategic move for firms to generate greater knowledge, motivation, synergy, and commitment among their workforce. This is because human resource management practices create conditions where employees become highly involved in the organization and work hard to accomplish the organization’s goals
Summary
Since 1990, the Malaysian government has been putting great effort in promoting Malaysia as a worldwide tourist destination in its attempt to multiply the source of national income. The effective management of a firm’s human resources has been advocated by some authors (Harter, Schmidt, &Hayes, 2002; Huselid, 1995) as a strategic move for firms to generate greater knowledge, motivation, synergy, and commitment among their workforce This is because human resource management ( labelled as HRM) practices create conditions where employees become highly involved in the organization and work hard to accomplish the organization’s goals. In light of the above-mentioned gaps, the significant contribution of the tourism industry to Malaysia’s national income, the need for hotels to retain their employees and remain competitive, and the key role of frontline employees’ attitudes in delivering services to customers, this study seeks to explore the effect of selective hiring on organizational commitment of frontline hotel employees in Malaysia
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