Linking knowledge management and intellectual capital: An evidence based on Portuguese banks study

Abstract

Intellectual capital (IC) is the key driver of innovation and sustainable competitive advantage in today's knowledge-based economy. At the same time, knowledge management (KM) is a set of processes that includes knowledge acquisition, development, distribution, utilization, retention and measurement within the organization. This means that the successful management of IC is closely linked to the efficiency of KM processes, which, in turn, implies that the successful implementation of KM ensures the growth and renewal of IC in an organization. Banking industry is one of the most knowledge-intensive industries where IC is the key driver of value creation. Based on previous studies, this article seeks to explore the links between IC and KM in Portuguese banks, by identifying the IC resources of importance and leveraging these resources through KM capability.