Line and HR Managers’ Perceptions of HR Importance, Effectiveness and Contribution

M Srimannarayana

doi:10.5539/ijbm.v10n12p249

Abstract

The present study aimed at assessing line and HR managers’ perceptions on importance, effectiveness of HR service delivery areas, HR roles and HR contribution. The data collected from 642 line managers and 194 HR managers working in different organizations in India, formed the basis for the study. The study found that HR professionals perceived higher importance, effectiveness and contributions of HR than line managers. However, both line and HR professionals recognized the importance of HR and its roles for the firm’s competitive advantage. It was observed that the effectiveness of HR in the most important areas and roles was higher, while in least important areas it was lower. This study further found that HR policies and procedures created by the HR department and their well-integrated coordination were the major contributions of HR. The study also made an attempt to find an association between HR importance, effectiveness, and contribution and nature of business, geographical orientation of the business and organizational size.

Highlights

The importance of Human Resource Management (HRM) is significantly increasing in various regions of the world
Replicating the studies conducted in USA and China, the present study made an attempt to find out the perceptions of line managers on the importance of HR service delivery, HR roles, HR effectiveness and HR contribution
Importance of HR Service Delivery Areas: As presented in Figure 1, the HR managers rated the HR service delivery areas to be more important than did the line managers

Summary

Introduction

The importance of Human Resource Management (HRM) is significantly increasing in various regions of the world. There is pressure on HR function to measure its effectiveness in the increasingly competitive environment. A variety of HR measurement methods were used to demonstrate the effectiveness of HR function. One of the methods is surveying its customers. This paper makes an attempt to find the importance, effectiveness and contribution of HR using the survey method. It identifies different methods suggested in the HR literature followed by methodology of the study. The respondents’ background and results are presented in the subsequent parts of the study

Review of Literature and Research

The Present Study

The Respondents’ Background

Results

Conclusion

Limitations and Further