Abstract

Vivian Campagna, DNP, RN-BC, CCM, is the Chief Industry Relations Officer for the Commission for Case Manager Certification, the first and largest nationally accredited organization that certifies more than 50,000 professional case managers and disability management specialists. The Commission is a nonprofit, volunteer organization that oversees the process of case manager certification with its CCM credential and the process of disability management specialist certification with its CDMS credential. Vivian has also been involved in case management for almost 30 years and has held staff and administrative positions on both the independent and acute care side of the industry. Address correspondence to Vivian Campagna, DNP, RN-BC, CCM, Commission for Case Manager Certification, 1120 Route 73, Ste 200, Mt. Laurel, NJ 08054 ([email protected]). The intent of this column is meant to speak to the heart of case management: our joys, our struggles, and our lessons learned. Please send your thoughts and ideas to us so we may include them in future articles. Teresa M. Treiger at: [email protected] The authors report no conflicts of interest.

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