Abstract
Although Logistics Service Providers (LSP) are crucial in today global business, not many logistics companies are able to sustain the high competitiveness in this opening economy. The adoption of a service lifecycle is expected to create adding value for LSPs to connect and strengthen relationship with their customers. Whilst the lifecycle management model for LSP is not existed, literatures are reviewed including Product Service System (PSS), Service Lifecycle Management (SLM) and Product Lifecycle Management (PLM). The Service Lifecycle will focus on the lifecycle of the services from the Beginning of Life, Middle of Life to the End of Life in term of activity and relationship. Service lifecycle management can be long-term, considering more than a product that just focuses on design, operation, spare part, overhaul and disposal. The model shall focus on customer and supplier to maintain the performance of service, to uses the full-service contract to response customer satisfaction. Besides, the strategies and tactic of the logistics service provider are important to response customer requirement.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
