Library Web sites for people with disability: accessibility evaluation of library websites in Pakistan

Abstract

Purpose – This study aims to assess the accessibility of library Web sites of top ten universities of Pakistan. The study also explores commonly identifies accessibility barriers in the subject Web sites. Accessibility analysis of library Web sites has been conducted using Web Accessibility Evaluation Tool (WAET) to examine compliance of the library Web site with Web Content Accessibility Guideline 2.0. The study also attempts to rank each Web site according to number of quality issues identified. Based on literature review, the study also proposes a framework to conduct Web accessibility evaluation of library Web sites. Web accessibility encompasses all disabilities that affect access to the Web, including visual, auditory, physical, speech, cognitive and aging (old-age). Design/methodology/approach – This study examines accessibility of subject Web sites using automated accessibility evaluation tool based on Library Web site Accessibility Evaluation Framework (LWAEF). Commercial WAET SortSite® was used to assess accessibility issues in library Web sites. The tool was also tested to validate components of the LWAEF. Findings – Result shows that 70 per cent of library Web sites do comply with World Wide Web Consortium (W3C) standards. It means that compliance to essential guidelines of priority A level of WCAG 2.0 are finely met by 70 per cent library Web sites of Pakistan. However, important accessibility issues still exist in the subject Web sites. Moreover, in terms of accessibility issues, overall quality of university library Web sites in Pakistan is in better condition. Originality/value – Equal access to information by all citizens is an important UN charter supported by all developing countries. Assessing the needs of all citizens has been of great importance and value to developing countries like Pakistan, with 19.2 per cent population consisting of disabled people. The paper presents the overall status of accessibility to information and is conducted to focus the library Web sites of Pakistan for the first time. Focusing the library Web sites for accessibility evaluation, this research study will help improve accessibility elements of library Web sites in other developing countries also.