Abstract

This study aimed to review how an academic library in Puerto Rico supported the demands of technology-assisted education during the COVID-19 pandemic. This study identified the challenges of providing virtual library services during public health emergencies. Likewise, librarians described their experiences with virtual reference services. The study uses a case study as a research design. Data collection was through a virtual focus group. The results indicate that the main challenges were technology availability issues, fragile Internet infrastructure, a lack of digital skills for remote work, and vulnerabilities in leadership and institutional planning. Librarians identified weaknesses in the technological infrastructure and staff skills as challenges during emergencies. This research helps generate more knowledge about the impact of digital services from Puerto Rican academic libraries in support of technology-assisted education initiatives during the COVID-19 pandemic. Furthermore, understanding librarians' perspectives regarding challenges and needs during emergencies helps develop new service policies and strengthen procedures to improve working conditions for these professionals.

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.